A trainee teacher gets some help managing her classes Miranda Krestovnikoff zips to the rescue of Andi Burstow, a trainee teacher in South London who needs some help managing her classes. First, Miranda visits Andy Buck, a seasoned headteacher of a new PFI school in Dagenham. He has advice on how to avoid confrontations. The next stop is Harrow School and ex-premiership referee David Elleray, who passes on some advice on how to get students to listen. Finally, a visit to Geoff Norcott, a teacher turned comedian. He compares heckling in the classroom to that in a comedy club. Andi is then shown all the advice, but will it help her keep control of her own classes?